Return & Warranty Policy


At LuckyShopExpress, customer satisfaction is our top priority. Below you will find our return and product warranty policies, which apply to all purchases made through our online store.

🛡️ Product Warranty Policy

1. Damaged or Defective Products

If the product arrives damaged or faulty, the customer must contact us within 14 days of delivery.

Clear photographic evidence of the damage or defect is required.

After review, we will offer either:

A replacement product at no additional cost, or

A full refund.

2. Manufacturer’s Warranty

Some products may come with a manufacturer’s warranty

Where applicable, we will provide details and assistance in making use of the warranty.

🔄 Return Policy

1. Return Period

  • Customers may request a return within 30 days of receiving the product.
  • Returns requested after this period will not be accepted.

2. Return Conditions

  • Items must be unused, in their original condition, and in the original packaging.
  • Returns will not be accepted for personalised, intimate, or perishable goods.

3. Return Process

  • Customers must contact us to initiate the return.
  • If a return label is provided by the supplier, we will forward it to the customer.
  • If no return label is available, the customer will be responsible for return shipping costs.
  • Once the item has been received and inspected, we will issue a refund accordingly.

4. Refunds

  • Refunds are processed within 7–14 business days after receiving and inspecting the returned item.
  • The refund will be issued using the same payment method used for the original purchase.

📦 Additional Information

1. Non-Refundable Items

  • Products on sale or heavily discounted may not be eligible for return or refund.

2. Shipping Costs

  • Original shipping fees are non-refundable, unless the return is due to our or the supplier’s error.

3. AutoDS Return Handling

  • We use AutoDS to manage order fulfilment and returns.
  • All returns must comply with AutoDS supplier policies.
  • We follow AutoDS procedures for return requests, including refund authorisation and return label handling, when available.

If you have any questions about our return or warranty policies, please don’t hesitate to contact us.